KPI 4.2: Key business process improvements

Relates to priority: Lead Operational Excellence


Outcome

To identify areas where we can increase value in our working practices, processes and act on our learning.

Target

Q3 FY22 (Dec 2021), identify and prioritize areas where we can increase value in our processes, then develop plans and take action to address services and improvements for two impactful key business processes.

Measure

Implementation progress on the two key business improvement processes in each VPFO Department.

Reporting Frequency

Quarterly — last updated on April 2021.


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VPFO Strategic Priorities

Our priorities provide a framework containing the objectives of our Strategic Plan, and they help contextualize the overarching aims of the VPFO. Progress towards achieving our strategic priorities is tracked by selected Key Performance Indicators (KPIs).

Lead Operational Excellence

Across our diverse portfolio we want to strive for continuous improvement. We need to truly understand why we operate in the way we do, to help us identify areas where we can increase value in our working practices and processes, and then act on our learning. This priority is about streamlining our operations to ensure we’re delivering on our great potential.