Relates to priority: Lead Operational Excellence
Outcome
To ensure we deliver on our great potential through streamlining our operations.
Target
Phase 1: By Q3 FY22 (Dec 2021), use existing customer satisfaction surveys to measure satisfaction scores
Phase 2: By Q3 FY23 (Dec 2022), improve or maintain excellence customer and stakeholder satisfaction scores
Measure
Existing customer satisfaction surveys
Reporting Frequency
Quarterly — last updated on April 2021.
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Our Strategic Priorities
Our priorities provide a framework containing the objectives of our Strategic Plan, and they help contextualize the overarching aims of the VPFO. Progress towards achieving our strategic priorities is tracked by selected Key Performance Indicators (KPIs).
Lead Operational Excellence
Across our diverse portfolio we want to strive for continuous improvement. We need to truly understand why we operate in the way we do, as this will help us to identifying areas where we can increase value add in both our working practices and processes, and then act on our learning. This is about streamlining our operations to ensure we’re delivering on our great potential.